Customer Relationship Management Freelancer (CRM Freelancer) – Big Ten Network

Job Number: R50019626

Brand: Fox Sports

Job Type: Customer Service & Support, Marketing, Product Management / User Experience / Content

Location Type: Hybrid

Experience Level: Experienced Hires

Location: Chicago, Illinois

Job Posting Date: July 27, 2022

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Fox Sports

FOX Sports is the umbrella entity representing FOX Corporation’s wide array of multi-platform US-based sports assets. Built with brands capable of reaching more than 100 million viewers in a single weekend, the business has ownership and interests in linear television networks, digital and mobile programming, broadband platforms, multiple web sites, joint-venture businesses and several licensing relationships. FOX Sports includes the sports television arm of the FOX Network; FS1, FS2, FOX Soccer Plus and FOX Deportes. FOX Sports’ digital properties include and the FOX Sports App, which provides live streaming video of FOX Sports content, instant scores, stats and alerts to iOS and Android devices. Additionally, FOX Sports and social broadcasting platform, Caffeine jointly own Caffeine Studios which creates exclusive eSports, sports and live entertainment content. Also included in FOX Sports’ portfolio are FOX’s interests in joint-venture business Big Ten Network as well as a licensing agreement that established the FOX Sports Radio Network.


The Big Ten Network (BTN) is looking for a Customer Relationship Management (CRM) Freelancer to join our team in Chicago. You will be responsible for developing marketing emails to convert, engage, and retain B1G+ subscribers throughout their lifecycle. B1G+ is BTN’s direct-to-consumer product offering live streaming of non-televised games, next day on-demand archives, and access to BTN’s library of previous season classics and originals. We are looking for someone who has experience with lead and retention strategies, understanding of customer list management and prioritization, and familiarity working in the streaming/direct-to-consumer environment.


  • Design and implement direct email marketing campaigns
  • Proofread emails for clarity, grammar, and spelling
  • Collaborate with graphic designers to improve the appearance layout of outputs
  • Distribute emails using automation software
  • Monitor and report on the utility of each campaign
  • Analyze campaign performance and suggest improvements
  • Ensure mobile-friendly email templates
  • Upgrade our email templates using graphics, personalization and advanced features
  • Ensure prompt and accurate communication with clients via email to minimize unsubscribes
  • Ensure emails follow industry policies and best practices


  • Experience working in CRM and list management
  • High level of marketing writing skills
  • Excellent communicator across all channels: emails, push notifications, and web
  • Previous experience with HTML coding
  • Knowledge and familiarity with streaming media platforms and services
  • Experience supporting content marketing and promotional strategies
  • Capability to work non-traditional hours, which will include nights and weekends
  • Possess a knowledge of all things relevant to Big Ten Athletics


  • Bachelor’s degree in Marketing, Communications or related field, or an equivalent combination of education, training, and experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands. 

Current Employees and Freelancers/Temps
paid by FOX Apply Here*