Content Operator

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

The Consumer Products & Engineering (CPE) team is seeking a highly motivated, self-starting Content Operator to support the publishing and management activities for various FOX networks, products, platforms, and partners. A successful operator will cross train on a variety of tasks including execution of various content publishing/QA/editorial activities, schedule management, plus live operations support and is essential to providing our audience a great experience every time they press play.

Our mission is to ensure live streams and full episodes are delivered at the highest quality, published on time, every time, and fulfill our promise to be “Better than TV.” You have proven experience working independently, problem-solving with minimum support resources, and championing for quality of the experience on behalf of customers. This is an operational role, and in order to meet the needs of the content calendar, flexibility in your work schedule is required, including the ability to work evenings, weekends, and holidays.

You will be offered the following shift schedule: Wednesday thru Sunday, 4pm to 1am ET

A SNAPSHOT OF YOUR RESPONSIBILITIES

Video Publishing/QA/Editorial

Manage series/events and publish of long form content

• ​Initial QA of video, audio, CC, & ad break locations

• Confirm successful processing thru workflow & monitor system health

• Work with fulfillment partners for on-time asset delivery

• On device QA after go-live

• Content management & editorial execution across all apps and platforms

• Monitor the app/system and actively troubleshoot or escalate when needed

• Troubleshoot and correct content related issues

• Develop robust understanding of FOX digital publishing workflow

• Work closely with stakeholders across the company to support in-app initiatives

Program Scheduling & Listing Management

• Work with network programming, scheduling, and production companies to gather detailed event information

• Manage public facing schedules for all live events - including sports, news, and entertainment

• Review/audit/correct various schedules and listings for accuracy

• Create detailed documentation for potential schedule variances for internal teams

• Coordinate and schedule a variety of contingency, bonus and social content

• Work with the NOC and TOC to schedule transmission routes within Fox’s various facilities and partners

• Works with distribution team to organize and manage MVPD authorizations and distribution areas

Live Operations Support

• Ensure the proper video sources are routed to the respective encoders for the scheduled programs and events

• Confirm blackout rules, program regionalization, and live policies are applied correctly and troubleshoot as needed

• Monitor video, audio, and captioning standards for all live streams/events

• Confirm proper metadata is associated to programs prior to live events

WHAT YOU WILL NEED

• Proficient with productivity tools such as Excel, Google Sheets/Docs, etc

• Some experience with creative tools such as Adobe Photoshop

• Must be able to provide flexible work availability which may include nights, weekends and holidays

• Excellent written and oral communication skills with an eye for quality

• Attention to detail in performing data analysis and data entry

• Self-motivated & a natural problem-solver with strong analytical skills

• Passion for TV

NICE TO HAVE, BUT NOT A DEAL BREAKER

• An Associate degree (or higher) in related field or equivalent work experience

• Knowledge of various publishing, metadata, and/or productivity tools, including: MPX, VDMS Uplynk, Jira/Confluence, Gracenote, Aspera, Quip, BOX/DropBox, Splunk, PagerDuty, AWS

• Knowledge of Sports, News, and/or Entertainment industry business practices

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.