Job Number: R50012479
Brand: Fox Corporation
Job Type: Engineering, Technology
Location: Phoenix, Arizona
Job Posting Date: January 5, 2021
We believe in the future of entertainment – across all platforms and for all audiences.
FOX has always given unfettered access to the moments that have collectively captivated us. The breaking story. The unmissable final. The outrageous touchdown. The shocking cliffhanger. We changed the game on sports and news production. Now we’re looking to change the game again. We are pioneering the future of news, sports, and entertainment in the digital realm.
It’s an audacious mission. We’re challenging ourselves to be the first to do it - to disrupt the digital entertainment category and redefine the live experience for the next generation.
And we’re doing it by starting from scratch. Think of FOX as a start-up with the backing of a Fortune 500 corporation. You will be part of a new team with full permission to reinvent, disrupt, and build in a highly collaborative and transparent environment.
FOX has always been an advocate for the disruptive spirit. And now we’re looking for like-minded people to push the boundaries on what entertainment can mean. Join us to help make the best of sports, news, and entertainment more personal, more immersive, and more interactive than ever before.
ABOUT THE ROLE
The Site Reliability Operations Engineer (SRO) role is part of the overall Media Operations team, located in Tempe AZ, and is responsible for ensuring production services are operated in a consistent and scalable manner, delivering a high-quality experience to millions of viewers across FOX networks, TUBI, digital platforms, mobile applications, websites, and 3rd party distribution partners such as Amazon, Hulu, and Apple. You will work very closely with Tier 1 Media Control Center (MCC) Operations to develop procedures and technical documentation to establish tasks, monitoring patterns, and troubleshooting approaches. The SRO is a Tier 2-3 type role.
FOX is looking for a technical self-starter, interested in leaning into progressive approaches to the production operations of world-class media and digital services, who can partner effectively with product/engineering to deliver reliable, high-quality content experiences to customers.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Overall responsibility for Production Operations of content services, applications, and events, including event monitoring incident management, infrastructure, network, and cloud services management
Create and maintain response plays across a variety of incident management and monitoring tools, such as Blameless, PagerDuty, Service Now, Dataminr, DataDog & New Relic
Drive system enhancements and overall reliability through Dev, SRE, and other functions to prevent future incidents and improve system resiliency/quality; own the post-mortem/incident analysis process with involved teams to identify the root cause and remediation tasks, and identifying areas of concern and drive-thru resolution
Handle the development and reporting of key operational metrics to drive improvements over time
Lead creation and ongoing updates to documentation, including operational runbooks, support monitoring and remediation activities, providing guidance as support, and enabling function for Tier 1 Operations teams
Support marquee events and day-to-day offerings by preparing documentation to guide event readiness and participate in the day of operational coverage
Participate in the development and implementation of Digital Operations processes and SOPs and identify opportunities for automation of operational tasks, incident remediation, and scaling activities
Execute production changes to Digital systems, infrastructure, products, and platforms in support of event and release activities
Act as a point of contact for incident escalation for the Tier 1 Operations team and triage and mitigate as needed
Work closely with the information security team to ensure security requirements are effectively met
WHAT YOU WILL NEED
3+ years of hands-on experience in a production/operational role
Experience with the operation and management of cloud-based services, including operational processes, such as incident management life cycle and event management approaches
Any technical background in digital, coding, networking, systems, and/or applications – you’ll be exposed to all of these, and your future career path could involve an extreme focus on any of these areas
Familiarity with modern operations concepts such as Agile and DevOps
Familiarity with security as it applies to operational platforms and processes
Proven understanding of internet technologies, especially streaming and cloud technologies and services, basic network components and how they interoperate, as well as Internet protocols and configurations
Understanding of orchestration and monitoring of cloud-native services
Firm grasp of a scripting or high-level programming language, such as Python, Ruby, or Perl, with a demonstrated proficiency of experience in leveraging such language for the purpose of automation
Ability to work under pressure in a fast-paced environment and make quick decisions and keep a cool head while under pressure
Credibility with partner-stakeholders (business, engineering, product/program etc.) for a strong team and results-oriented delivery
Excellent oral and written communication skills – demonstrated ability to influence technical and non-technical audiences including those at the senior leadership levels
Schedule flexibility is key to support the operational needs of the business; this role may operate on an adjusted schedule including weekends, overnights, early mornings, etc.
NICE TO HAVE, BUT NOT A DEAL BREAKER
A Bachelor’s degree in Computer Science or other technical degree is awesome, but not required
Equivalent work experience is ideal, and please note: If you have a non-tech degree or some other training, with some serious tech experience, please apply; If you’re self-taught, intelligent, and extremely motivated, that works too
Experience/knowledge of the Broadcast industry
Understanding of Internet delivery-based content delivery at scale, in particular, CDN management and end-user QoS/QoE monitoring
Familiarity with video technologies such as video encoding/packaging and video/audio quality analysis
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.