Site Reliability Operations Engineer - Fox Technology

Job Number: R50012479

Brand: Fox Corporation

Job Type: Engineering, Technology

Location: Phoenix, Arizona

Job Posting Date: January 5, 2021

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OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

We believe in the future of entertainment – across all platforms and for all audiences.

FOX has always given unfettered access to the moments that have collectively captivated us. The breaking story. The unmissable final. The outrageous touchdown. The shocking cliffhanger. We changed the game on sports and news production. Now we’re looking to change the game again. We are pioneering the future of news, sports, and entertainment in the digital realm.

It’s an audacious mission. We’re challenging ourselves to be the first to do it - to disrupt the digital entertainment category and redefine the live experience for the next generation.

And we’re doing it by starting from scratch. Think of FOX as a start-up with the backing of a Fortune 500 corporation. You will be part of a new team with full permission to reinvent, disrupt, and build in a highly collaborative and transparent environment. 

FOX has always been an advocate for the disruptive spirit. And now we’re looking for like-minded people to push the boundaries on what entertainment can mean. Join us to help make the best of sports, news, and entertainment more personal, more immersive, and more interactive than ever before.

ABOUT THE ROLE
The Site Reliability Operations Engineer (SRO) role is part of the overall Media Operations team, located in Tempe AZ, and is responsible for ensuring production services are operated in a consistent and scalable manner, delivering a high-quality experience to millions of viewers across FOX networks, TUBI, digital platforms, mobile applications, websites, and 3rd party distribution partners such as Amazon, Hulu, and Apple. You will work very closely with Tier 1 Media Control Center (MCC) Operations to develop procedures and technical documentation to establish tasks, monitoring patterns, and troubleshooting approaches. The SRO is a Tier 2-3 type role.

FOX is looking for a technical self-starter, interested in leaning into progressive approaches to the production operations of world-class media and digital services, who can partner effectively with product/engineering to deliver reliable, high-quality content experiences to customers.

A SNAPSHOT OF YOUR RESPONSIBILITIES

  • Overall responsibility for Production Operations of content services, applications, and events, including event monitoring incident management, infrastructure, network, and cloud services management

  • Create and maintain response plays across a variety of incident management and monitoring tools, such as Blameless, PagerDuty, Service Now, Dataminr, DataDog & New Relic

  • Drive system enhancements and overall reliability through Dev, SRE, and other functions to prevent future incidents and improve system resiliency/quality; own the post-mortem/incident analysis process with involved teams to identify the root cause and remediation tasks, and identifying areas of concern and drive-thru resolution

  • Handle the development and reporting of key operational metrics to drive improvements over time

  • Lead creation and ongoing updates to documentation, including operational runbooks, support monitoring and remediation activities, providing guidance as support, and enabling function for Tier 1 Operations teams

  • Support marquee events and day-to-day offerings by preparing documentation to guide event readiness and participate in the day of operational coverage

  • Participate in the development and implementation of Digital Operations processes and SOPs and identify opportunities for automation of operational tasks, incident remediation, and scaling activities

  • Execute production changes to Digital systems, infrastructure, products, and platforms in support of event and release activities

  • Act as a point of contact for incident escalation for the Tier 1 Operations team and triage and mitigate as needed

  • Work closely with the information security team to ensure security requirements are effectively met

WHAT YOU WILL NEED

  • 3+ years of hands-on experience in a production/operational role

  • Experience with the operation and management of cloud-based services, including operational processes, such as incident management life cycle and event management approaches

  • Any technical background in digital, coding, networking, systems, and/or applications – you’ll be exposed to all of these, and your future career path could involve an extreme focus on any of these areas

  • Familiarity with modern operations concepts such as Agile and DevOps

  • Familiarity with security as it applies to operational platforms and processes

  • Proven understanding of internet technologies, especially streaming and cloud technologies and services, basic network components and how they interoperate, as well as Internet protocols and configurations

  • Understanding of orchestration and monitoring of cloud-native services  

  • Firm grasp of a scripting or high-level programming language, such as Python, Ruby, or Perl, with a demonstrated proficiency of experience in leveraging such language for the purpose of automation

  • Ability to work under pressure in a fast-paced environment and make quick decisions and keep a cool head while under pressure

  • Credibility with partner-stakeholders (business, engineering, product/program etc.) for a strong team and results-oriented delivery

  • Excellent oral and written communication skills – demonstrated ability to influence technical and non-technical audiences including those at the senior leadership levels

  • Schedule flexibility is key to support the operational needs of the business; this role may operate on an adjusted schedule including weekends, overnights, early mornings, etc.

NICE TO HAVE, BUT NOT A DEAL BREAKER

  • A Bachelor’s degree in Computer Science or other technical degree is awesome, but not required

  • Equivalent work experience is ideal, and please note: If you have a non-tech degree or some other training, with some serious tech experience, please apply; If you’re self-taught, intelligent, and extremely motivated, that works too

  • Experience/knowledge of the Broadcast industry

  • Understanding of Internet delivery-based content delivery at scale, in particular, CDN management and end-user QoS/QoE monitoring

  • Familiarity with video technologies such as video encoding/packaging and video/audio quality analysis

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

APPLY NOW
CURRENT EMPLOYEES AND FREELANCERS/
CONTRACTORS APPLY HERE*