Senior Business Analyst (Services)

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

At Fox Tech, we stand as a beacon of innovation, crafting world-class, large scale digital products that redefine the entertainment experience. We're on the lookout for visionary individuals to join our pioneering team, tasked with shaping the future of streaming products. Now is your chance to be part of creating and delivering extraordinary digital experiences spanning Sports and Entertainment.

As a key member of our team, you'll drive innovation and significantly contribute to our mission of pioneering the next generation of streaming products. Your opportunity to create unparalleled fan experiences for these iconic sports events is here. Our current advanced digital solutions, accessed by millions across web, mobile, and living room devices, signify just the start of our ambitious journey.

ABOUT THE ROLE

This role will primarily support the Fox Media Services department by participating in a functional and technical capacity across all phases of the software development life cycle and ongoing design, implementation, support, and maintenance of media management processes, platforms, and systems. This person will lead multiple activities such as workflow discovery, gap analysis, complex requirements elicitation, system interface specification, while serving as a functional liaison to the user community. This person continuously gains an understanding of content acquisition, transformation, and distribution and how technology is used in support of their business workflows, transferring knowledge between users, designers, developers, architects and technical members of the department. Knowledge and expertise managing projects with cross functional teams and a deep understanding of technology is critical to the success of this role.

A SNAPSHOT OF YOUR RESPONSIBILITIES

Project Initiation

• Develops understanding of customer needs and applies it in researching solutions

• Participates in clarification, rationalization and documentation of project requests

• Participates in preparation of use cases, user flows, data models, and other documents

Application Design & Development

• ​​Analyzes and documents relevant business processes.

• Conducts interviews with customers to define functional requirements

• Serves as intermediary between technical and non-technical teams to ensure items to meet business needs

• Leads and/or participates during detailed design and/or configuration

• Participates in the software selection process, where applicable.

• Participates in integration testing, including creation of test plans, test cases, and documentation of results

• Facilitates and/or conducts user acceptance testing.

• Assists in the preparation of end user documentation, training materials, curriculum and schedule

• Conducts training, including train-the trainer, one-on-one and classroom style training

• Provides first line post implementation support to users regarding functional issues

• Participates in change management activities

Application Support

• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing resolutions, including workarounds when needed

• Participates in functional analysis for production support activities

• Applies department change control policies & procedures

• Coordinates with other IT departments on integrated system support

Administration

• Communicates plans, status and issues to management on a regular basis

• Adheres to department standards, policies, procedures and industry best practices

Departmental Responsibilities

• Self-driven with ability to adapt quickly to a face-paced, deadline-driven, and constantly changing environment.

• Ability to self-prioritize based on constantly changing needs ranging across projects

• Comfortable presenting in front of large groups and to the executive management team

• Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies

Other Responsibilities Required

• Available to work nights and weekends as needed.

• Some travel required

WHAT YOU WILL NEED

• Must have hands-on experience in media asset management platforms, use cases, and metadata workflows

• Excellent written, verbal, and visual communications skills, including creation of project documentation, presentation materials, and presenting to business functional, and technical audiences are critical to this role

• Strong analytical skills, including translation of business problems into actionable technical requirements and user stories is required.

• Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban is required

• Expertise in technical stakeholder engagement and relationship management is a must

• Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end-end workflows

• Applies business-thinking and follows a user-oriented approach in order to ensure that not only expected functionality is delivered, but also optimal usability and ergonomics

• Makes functional decisions related to core, and new, functions and features

• Gains understanding of customer’s workflows and how systems are used in support of their workflows

• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds

• Supports multiple business divisions in a functional capacity across all project phases

• Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results

• Communicates plans, status and issues to business stakeholders and technology management on a regular basis

• Self-driven with ability to adapt quickly to a constantly changing environment

• Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives

• Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies

• Adheres to department standards, policies, procedures, and industry best practices

• Available to work nights and weekends as needed

NICE TO HAVE, BUT NOT A DEALBREAKER

• Knowledge of audio video encoding and metadata standards and taxonomy is a plus

• Hands-on experience on tools such as MS Office, Google Suite, Visio, Lucidchart, JIRA, Confluence, Invision, etc. is a bonus

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Learn more about Fox Tech at https://tech.fox.com 

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands. 

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $95,000.00-144,000.00 annually for California, Washington, New York City and Westchester County, NY. $79,100.00-120,000.00 annually for Colorado. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.