Technology Support Manager

Job Number: R50008687

Brand: Fox Corporation

Job Type: Information Technology

Location: New York, New York

Job Posting Date: May 20, 2019

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OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

Responsibilities:

  • Coaches, mentors and manages a team of highly skilled senior technology specialists in our VIP Executive Support Team based in NYC.
  • Installs and troubleshoots technology, maintains logs of orders and inventory.
  • Exceeds the expectations of our clients by maintaining best-in-class service.
  • Determines appropriate, cost-effective technology needs and facilitates approvals when necessary; maintains and adheres to budget parameters.
  • Escalates issues to the appropriate stakeholders.
  • Offers innovative solutions that meet internal client needs.
  • Develops and maintains relationships with technology, software, and security vendors as required.
  • Responsible for the management, development and performance of staff members.
  • Manages own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by management.
  • Provides hands on support for FOX executives who are experiencing desktop hardware, software, mobile, and/or networking issues and provide complete follow-through to successful resolution.
  • Plans, schedules and executes computer equipment installations, imaging, upgrades and replacement projects.
  • Sponsors, delivers, and trains employees on current and new technologies available to them.
  • Works directly with the wider technology team on special projects, including but not limited to new technology deployment and cybersecurity initiatives.
  • Manages the newly launched Help bar associates and operations.
  • Supports remote access and cloud technologies to ensure employees can work from remote locations.
  • Flexibility to travel when required.


Qualifications:

  • Technology education and training preferred. Desirable qualification in a technical discipline, demonstrating skills in the understanding, investigation, analysis and presentation of complex information.
  • Preferable: 5 years of experience managing Service Desk / Help Desk environment is desirable.
  • An excellent customer service manner is required together with the ability to handle challenging support situations with a calm and methodical approach.
  • Desirable to hold Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification.
  • Experience working with Active Directory, Microsoft Office 365, Okta, Dropbox, and Windows and Mac environments, and have a good understanding of networks.
  • Passion for customer support and ability to adapt to different environments while leading the team.
  • Experience with supporting multiple platforms of mobile devices.
  • Keeps abreast of new technologies and apply learned skillset to the role.
  • Ability to quickly and appropriately prioritize multiple requests and bring them to successful resolution.
  • Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals.
  • Excellent interpersonal skills with solid written, oral and face-to-face communications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

APPLY NOW
CURRENT EMPLOYEES AND FREELANCERS/
CONTRACTORS APPLY HERE*