Media Services Digital Servicing Specialist
Job Number: 20T0000CB
Organization: 20th Century Fox
Job Type: Operations
Location: Los Angeles, California, United States
Job Posting Date: October 5, 2017

Job Description


  • Coordinate, process and track fulfillment of client media orders through the facility from request through delivery to broadcasters and over-the-top services
  • Research audio & video source material and provide feedback to clients as necessary
  • Ensure all client deadlines are met and within budget
  • Collaborate across departments within Fox Enterprise Operations
  • Work closely with the Digital Media Operator teams to provide accurate, detailed media orders 
  • Work with team Billers to insure all client charges are actualized for completed work on a weekly basis
  • Proficient in video post-production workflows
  • Proficient in volume servicing of television programming to multiple customers
  • Provide best-in-class service to clients throughout every stage of their work
  • Foster and maintain a proactive relationship with clients
  • Establish trusting relationships and clear lines of communication with co-workers
  • Devote time to expanding knowledge of internal procedures and workflows


  • College degree or equivalent experience preferred
  • Must have at least 2-4 years of experience working in a post-production environment
  • Knowledge of various video & audio file formats and standards
  • Knowledge of common customer/client requirements and deliverable specifications (e.g., iTunes, Netflix, PlayStation, X-Box, Amazon, etc.)
  • Knowledge of Xytech Media Pulse or comparable media order management software is preferred
  • Required computer skills:  Microsoft Office, Word, Excel, Outlook, Slack, Trello, Quip
  • Advanced knowledge of Excel preferred
  • Excellent written and verbal client-facing communication skills
  • Must be able to organize and manage work effectively
  • Must be able to work efficiently under time constraints
  • Must be able to work proactively with multiple tight deadlines
  • Must be able to handle multiple tasks in a high volume, fast paced, challenging environment
  • Must be able to work independently and self-motivate, but alternately in a team structure
  • Must be comfortable working in a technology-focused environment
  • Must be available for offsite communication outside of normal business hours
  • Must be able to work flexible hours, including overtime, if and when necessary 

Division Description

20th Century Fox Film is one of the world's largest producers and distributors of motion pictures.  20th Century Fox Film produces, acquires and distributes motion pictures throughout the world.  These motion pictures are produced or acquired by the following units of 20th Century Fox Film:  Twentieth Century Fox, Fox 2000 Pictures, Fox Searchlight Pictures, Fox International Productions, and Twentieth Century Fox Animation.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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